VACCINATIONS: Vaccinations by a licensed veterinarian for Rabies and Distemper are required by the state of Iowa.
REFUSAL OF SERVICES: We reserve the right to refuse service to any dog that we feel may be too stressed or potentially get injured if the service is continued. We will call the owner and have them pick up the dog and if necessary take it to the vet for medication or return on a different day. Again, the HEALTH AND HAPPINESS of your dog is our main concern!
MATTING: I understand that there is an increased risk for injury (clipper irritation or cuts) when the coat is tangled or matted. I will not hold Bark 'n Bubble Dog Spa and it's agents responsible for any injuries that may occur. All necessary precautions will be used to prevent them. I understand that additional charges will occur on extremely dirty or matted dogs due to the extra time and products needed.
FLEAS/TICKS: A flea bath with a minimum charge of $15.00 will be given if your dog has fleas and/or ticks.
NO SHOW - CANCELLATION POLICY: I understand that if I need to change my appointment or cancel it, I must give at least a 24 (business day) hour notice so that the time slot can be passed onto another client. If said notice is not given, a fee of 50% of the intended grooming fee will be assessed. If a second occurrence happens, the charge will be 100% of the intended grooming fee and non-refundable prepayment for any future appoints will have to happen.
LATE ARRIVAL: If you are more than 10 minutes late for your appointment time, it is at the groomer's discretion to keep the grooming appointment or to reschedule. If it is rescheduled, it is treated as a NO SHOW and have the above fees asses to the next appointment. Please call if you will be late!
PICK UP: I understand that I will make every reasonable attempt to pick my dog up within 30 min after the call that my dog is finished. We are not equipped to keep dogs longer than that. A fee of $25 for each 30 minutes late will be charged and must be paid. If it is after the posted closing hours, the fee will be doubled. We are a specialty salon with many dogs with special needs and also have very limited space available. Please call if you are going to be late.
If you should have any questions regarding any of these policies, please do not hesitate to ask!
IF YOU ARE MORE THAN 10 MINUTES LATE, YOUR APPOINTMENT MAY HAVE TO BE RESCHEDULED. IF IT IS RESCHEDULED, IT WILL BE TREATED AS A NO SHOW AND THE APPROPRIATE FEES WILL BE ASSESSED.
WE ARE AN APPOINTMENT BASED SALON ONLY. TIMES ARE SET. WHEN YOU ARE LATE, IT TAKES AWAY FROM THE NEXT DOG.
ASK YOUR DOCTOR, HAIRSTYLIST, DENTIST WHAT HAPPENS WHEN YOU DO NOT SHOW UP ON TIME? TIME IS MONEY FOR A SERVICE INDUSTRY. PLEASE RESPECT THAT. THANK YOU